![]() ![]() Benches were rotting and peeling of paint, unsafe to sit on a couple of them. As well as this, the pool area was never hosed down during our stay, which resulted in tables and floor been sticky due to spillages. The next day the pool was never cleaned as we were up early and never saw any further hygiene steps take place. ![]() People were in the pool past 11pm, on numerous occasions, which we have never saw in any hotel we have ever stopped at. Hygiene around the hotel was the worst we've seen! The ketchup outside (which was in a glass bowl), used throughout the day was left uncovered from 12pm until the next day, the dirty plates were left on the tables for hours, cups weren't collected around the poolside and cobwebs/dirt around the outside cooking station. However floors weren't cleaned for the entire two weeks of our stay, tables weren't wiped down and they 'mopped' the bathroom by using the shower head (which left the floor soaking for hours). The cleaner came in everyday to change the sheets, change the towels and empty the ashtray (which many people across other floors said this wasn't the case for them). Saying this, there was a small air-con unit which barely worked, one double wardrobe between a family and not enough plug sockets to cater four people in one room. Overall the room was nice- huge balcony and nice bathroom. The room we had was on the 5th floor which we had heard were recently renovated. Breakfast was awful! Scrambled egg was just an oily omelette, sausages were inedible and no choice of beans or fried egg. Same options every night which was very limited. This was an issue for religious reasons so was unsure of what we could eat. Food wasn't restocked regularly and no labels as to what each dish was. My family and I (four in total) have been to Bulgaria on a number of occasions- we have stopped in bad hotels in the past but this one was by far the worst! We got there at around 7pm so after a long flight we were looking forward to dinner but was shocked at what we found. Hotels near Info Point Tourist Information Center. ![]()
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